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Our Products & Quality

Where do your ingredients come from?

All our signature ingredientssuch as Argan oil, Prickly Pear seed oil, and Ghassoul clay are ethically and sustainably sourced directly from Morocco, working with local communities that respect both nature and heritage.

Are Velvatii products suitable for sensitive skin?

Yes, our formulations are designed to be gentle and natural. However, we always recommend performing a patch test on a small area of skin before your first full application.

Are your products certified for professional use?

Yes, our precious oils are 100% natural and organic. We provide Certificates of Analysis (COA) and technical data sheets upon request for our professional partners to ensure they meet the highest global quality standards.

How do I incorporate your oils into my daily skincare routine?

Our oils are highly versatile. You can apply a few drops of Argan oil to your face, body, or hair for deep hydration. For targeted anti-aging, we recommend using the Prickly Pear seed oil in the evening as a serum for the eye contour and fine lines.

Are Velvatii products suitable for Spa treatments?

Absolutely. Our formulations are specifically crafted for luxury beauty rituals and are ideal for professional protocols, including massages, body wraps, and high-end facial treatments.

Partnerships & B2B Orders

How do I place a professional order?

Our website functions both as an online store and a professional B2B showcase. You can submit your order directly on the website, or request a customized quote by clicking on the "Contact Us" button or emailing us at contact@velvatii.com. For international orders, please contact us directly so we can tailor the shipping and payment options to your destination.

What payment methods are accepted for B2B orders?

We accept online Credit/Debit Card payments (processed securely via CMI / Lana Cash) and direct Bank Wire Transfers (ideal for proforma invoices and wholesale orders). Cash on Delivery (COD) is also available exclusively for orders delivered within Morocco.

Do you offer wholesale pricing?

Yes, we offer tiered wholesale pricing structures tailored to order volumes for retailers, luxury hotels, spas, and wellness centers.

What is the Minimum Order Quantity (MOQ)?

Our MOQs vary depending on whether you are ordering Velvatii finished products or raw materials in bulk. Please contact our sales team to discuss a customized solution that fits your business scale.

Shipping

Where do you ship?

We ship nationwide within Morocco and internationally (including Europe, North America, and the Middle East). For international orders, please contact us at contact@velvatii.com to confirm custom shipping rates and delivery details. For large wholesale orders, we collaborate with specialized logistics partners to handle international freight and customs efficiently.

What payment methods are available depending on my delivery location?
  • Domestic Orders (Morocco): You can pay via Credit/Debit Card (CMI / Lana Cash), Direct Bank Wire Transfer, or Cash on Delivery (COD).
  • International Orders: Payments can be executed via Credit/Debit Card (CMI / Lana Cash) or Direct Bank Wire Transfer upon quote validation. (Note: Cash on Delivery is not available for international shipments).
What are the lead times for deliveries?
  • Within Morocco: Delivery typically takes 2 to 5 business days.
  • International Shipping: Lead times generally range from 7 to 15 business days, depending on the destination, customs clearance, and shipping method (air or road freight).

Returns & Exchanges

What is your return policy for business partners?

For B2B transactions, returns are accepted exclusively in cases of manufacturing defects or shipping damage. All claims must be submitted with supporting documentation (photo/video proof and delivery note) within 48 hours of receiving the delivery by contacting us at contact@velvatii.com.

What is your return policy for individual / direct orders?

If an order delivered within Morocco arrives damaged or incomplete, please notify our team within 48 hours. For non-defective items, products must be returned unopened, sealed, and in their original packaging to be eligible for an exchange or store credit.

Do you provide training or marketing support for B2B partners?

Yes! For our spa, hotel, and retail partners, we provide detailed technical product sheets, brand storytelling assets regarding traditional Moroccan rituals, and marketing materials to help your team deliver an authentic and premium experience to your clients.

paraben free * not testesd on animals * cruelty free* sulfat free * organic product * toxin free *